Buy CS2 skins | CS-SKNS

Frequently Asked Questions

General

What is CS-SKNS?

The CS-SKNS Market is an online platform where Counter Strike 2 players can purchase in-game items. Our objective is to ensure all transactions are safe and smooth, enabling gamers to acquire the products they desire at affordable prices. Our goal is to help the gaming community find the items they need at prices they can appreciate.

Can I change the Steam account linked to my CS-SKNS account?

Unfortunately, you cannot unlink your Steam account from your CS-SKNS account.

How to add funds to your CS-SKNS account?

To deposit funds into your CS-SKNS account balance, follow these steps:

Sign in to your CS-SKNS account.
Navigate to your account page.
Locate the "Deposit" option and click on it.
You will be redirected to a page displaying the available payment methods.
Select the payment provider of your choice.
Enter the desired deposit amount.
Complete the transaction to finalize the deposit.

How can I use my balance on CS-SKNS?

Your CS-SKNS balance allows you to purchase skins on our platform. Simply browse the Market page, select an item, and click "Buy." If you have sufficient funds in your account, the necessary amount will be deducted based on the current value of the item you are acquiring.

Are there any commissions on adding funds?

We do not charge any fees for adding funds to your account. However, the payment amount may be increased due to currency conversion at the rate of the payment system.

How long does it take to receive a balance after a successful payment?

The waiting time depends on how quickly our merchants process the transaction. The average balance crediting time is 10 minutes. If the waiting time exceeds several hours, we recommend contacting the technical support of the payment system you were using.

Do you have refunds?

Users can add funds in certain denominations (10, 25, 50, etc.). After adding funds to your CS-SKNS account, you may use these funds to purchase in-game items from CS-SKNS directly.
Funds from transactions that have been partially spent may not be available for refunds.
Once purchased, all products are non-refundable.
Deposits can only be eligible for refunds if it was caused by an error on the site's end.

Please keep in mind that the refund process could take up to 14 days. Furthermore, a refund can only be made to the same payment provider that was used for your top-up. Each operator may charge additional fees.

Buying

How to buy skins on CS-SKNS?

Sign in with your Steam account and paste your trade URL if you haven't already done it.
Deposit funds in your balance.
From the main menu, navigate to the Market page.
Select the items you want to purchase and add them to the cart.
From the Cart page, click "Buy" next to the skin you would like to buy, and the trading bot will charge the required amount from your balance.

To purchase items on our site, make sure that you have:

Public inventory in Steam
Correct trade URL
Active Steam Guard via email or mobile authenticator

Where can I find the items I bought?

All items purchased on the CS-SKNS Market can be found in your Account Inventory page, accessible from the left-side menu.

How can I check the status of my items?

To view the status of your items, go to your Account page and select "Inventory" from the left-side menu. Here, you can filter your items using the tab menu, choosing from "All", "Active", "Sold", "Sent", or "Processing".

How to send purchased items to my Steam account?

To withdraw items to your Steam account, follow these steps:

Go to your Account Inventory page
Select the "Active" tab in the tab menu
Choose the skin you want to withdraw to your Steam account and click "Send"

I have bought an item from CS-SKNS but can't find it on my Steam account

If you've purchased an item on CS-SKNS but can't find it on your Steam account, it should be visible in your Account Inventory page. Select the "Inventory" option from the left-side menu and then the "Active" tab to locate and transfer the item to your Steam account using the "Send" button.

How long does it take to transfer purchased items to my Steam account?

The delivery process begins as soon as you request to withdraw an item to your Steam account. Please note that you have only 10 minutes to accept or decline the trade offer on your Steam account.

How to activate Steam Guard Mobile Authenticator?

You can set up your Steam Guard Mobile Authenticator by following the steps outlined on the official Steam help page.

What payment methods are accepted on the CS-SKNS Market?

The CS-SKNS Market accepts a variety of payment methods, including credit/debit cards and digital wallets. You can select your preferred payment option during the checkout process.

How do I report a problem with a transaction or an item I purchased?

If you encounter any issues, such as a failed transaction or concerns about the item you received, please reach us via [email protected]. Our customer service team will investigate and assist you.

Can I cancel an order for a skin I've purchased?

Typically, orders cannot be cancelled once the transaction has been completed. However, if you need to cancel an order for a legitimate reason, such as if the skin was significantly misrepresented, please reach out to our support team. They will review the situation and determine if a cancellation can be accommodated.

How do I stay up-to-date on new skin releases and marketplace updates?

Be sure to follow our official social media channels. We regularly post announcements about new skin collections, marketplace feature updates, and special promotions.